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FAQ

If would prefer to speak with a live representative, please call 847.214.4700 Monday - Friday between the hours of 8:00AM - 4:00PM Central time.

FREQUENTLY ASKED QUESTIONS:

 

  • I read you were acquired by John B. Sanfilippo & Son, Inc....who do I contact regarding my order or other matters?

    General product questions should be sent to consumerinfo@jbssinc.com. Order related questions should be sent to sborders@jbssinc.com. Wholesale inquiries should be sent to sales@squirrelbrand.com.

  • I thought I already registered...so why must I do so again?

    We recently redesigned our website with improved functionality and, unfortunately, doing so required we delete our customer database. We apologize, but the inconvenience should definitely be worth it.

  • How do I include a gift message?

    When you get to your shopping cart, look for the gift tag icon with "GIFT MESSAGE" next to it.  Simply click "add" and a popup will appear.  We are available if you need more assistance. Click HERE for an example of what to look for on the page.

  • Are your products certified Kosher?

    All of our Southern Style Nuts products are indeed OU or OU-D Kosher!  We are in the process of switching out the packaging to include the Kosher marks, but until that time please see the attached letter from the Orthodox Union. 

  • How can I send to a list of people?

    There are a couple of ways this can be done.  You can simply call us directly and we can assist or you could select all of the items you want (e.g. 20 Creme Brulee Almonds) and select "Checkout with Multiple Addresses" when ready to pay for the order.  Prior to doing so you can include a gift message (see above) if preferred. 

  • How long does it take UPS to deliver a package?

    Click here to view a UPS estimated delivery map.   Please note the transit time starts once the package is shipped and orders are usually shipped before 2PM Central time M-F.  However, during the busy season (December) it can take up to 10 days to process an order due to increased demand.

  • UPS does not recognize my address. Now what?

    Our system is linked directly to UPS and addresses are checked in real-time so to provide you with the best and most up to date rates. In most cases UPS will suggest an edited address, but in order to see this your browser must have pop-up windows enabled. Once you enable the pop-ups, and if you are still having problems, please contact us. We are unable to ship to a PO Box.

  • How can I expedite shipping?

    Unfortunately, shipping may not be expedited during the checkout process. Please call us at (847) 214-4700 and we will assist you. Please note orders are shipped on a first-in-first-out basis, which means we will expedite shipping once the order has been filled.

  • When will my order be shipped?

    Orders are usually shipped within 48-hours, depending on time of year and product availability. During December and other busy times, orders may take up to one week to process and ship, although we do our best to beat that estimate.

  • How are orders shipped?

    All orders are shipped via UPS Ground service. We are unable to ship to a PO Box.

  • Can I ship to HI or AK online?

    Yes.

  • Do you ship outside of the U.S.?

    No, we do not ship outside of the United States.

  • Are you on Facebook?

    Yes. Please click here and you will find us.

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